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Client Support & Emergency Contacts

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We're Here When You Need Us

Thoyiwa Global Technology provides ongoing support for all active projects, particularly in telecommunications maintenance and critical civil works. Below is our protocol for requesting technical or project support.

1. Emergency / Site Support

For active telecommunications fibre breaks, urgent vegetation hazards near powerlines, or critical construction site issues, please contact our emergency response lines directly:

  • Primary Emergency Line: 062 430 4206
  • Office Backup: 011 665 9865

2. General Project Queries

For timeline updates, billing inquiries, or non-urgent technical questions regarding an ongoing project, please email our support desk. We aim to respond within 12 business hours.

  • Email: info@thoyiwaglobaltech.co.za
  • Office Hours: Mon-Fri (07:30 – 17:00)

3. Service Level Agreements (SLAs)

If you are a network operator (e.g., MTN, Vodacom, DFA) with an active maintenance SLA with Thoyiwa Global Technology, please refer to your specific contract SLA schedules for targeted response times and dedicated direct-to-engineer communication channels.